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  • Makwala targets Diamond League titles Commonwealth Games 400m champion Isaac Makwala says he has every intention to claim this year’s 200m and 400m Diamond League trophies. Makwala was speaking after winning the 200m race during...
  • Providing Customers with Value By definition sales is relationships, relationship is mutualism, and a business relationship begets mutual value. In essence the soul of every business is embedded in value creation.   What then...
  • THE CURSE THAT IS AFRICAN PARENTS All generalizations are false, including this one”. What do you think? The title above is a generalization that has erroneous written all over its face. You probably thought I was...
  • Dismantling the Social Order There was a time when group behaviour was the currency and anyone who deviated from it was socially broke and certain to perish. If you ever strayed from the group,...
  • WHAT MAKES A GREAT CUSTOMER SERVICE (PART II) In our previous article, we discussed the importance of a great customer service experience. Today we delve deep to explore great customer service in a couple of businesses. EATERIES In...

Makwala targets Diamond League titles

    Makwala targets Diamond League titles

Commonwealth Games 400m champion Isaac Makwala says he has every intention to claim this year’s 200m and 400m Diamond League trophies. Makwala was speaking after winning the 200m race during

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Providing Customers with Value

    Providing Customers with Value

By definition sales is relationships, relationship is mutualism, and a business relationship begets mutual value. In essence the soul of every business is embedded in value creation.   What then

Read Full Article

THE CURSE THAT IS AFRICAN PARENTS

    THE CURSE THAT IS AFRICAN PARENTS

All generalizations are false, including this one”. What do you think? The title above is a generalization that has erroneous written all over its face. You probably thought I was

Read Full Article

Dismantling the Social Order

    Dismantling the Social Order

There was a time when group behaviour was the currency and anyone who deviated from it was socially broke and certain to perish. If you ever strayed from the group,

Read Full Article

WHAT MAKES A GREAT CUSTOMER SERVICE (PART II)

  WHAT MAKES A GREAT CUSTOMER SERVICE (PART II)

In our previous article, we discussed the importance of a great customer service experience. Today we delve deep to explore

Read Full Article

Who wants to be bored at home?

  Who wants to be bored at home?

The people who organize, host and referee the annual World Happiness Cup of Nations should stop releasing the results in

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WHAT MAKES A GREAT CUSTOMER EXPERIENCE?

  WHAT MAKES A GREAT CUSTOMER EXPERIENCE?

Customer experience is a driver to the success of a business. A business cannot exist without its customers, which is

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NB: Note the highlighted part

  NB: Note the highlighted part

SPEED DOES NOT KILL, INDISCIPLINE DOES I need to set the record straight from the beginning. I come from a

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Ditch the Strategies and Nurture the Processes

  Ditch the Strategies and Nurture the Processes

After several weeks of inevitable procrastination, last week I finally made the long planned trip to some government office. I

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https://en.wikipedia.org/wiki/Duma_Boko: FIXATION CONTINUES!

  https://en.wikipedia.org/wiki/Duma_Boko: FIXATION CONTINUES!

If someone who did not know Duma Boko read this wiki page about him, he/she would have a hard time

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