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  • WHAT MAKES A GREAT CUSTOMER SERVICE (PART II) In our previous article, we discussed the importance of a great customer service experience. Today we delve deep to explore great customer service in a couple of businesses. EATERIES In...
  • Who wants to be bored at home? The people who organize, host and referee the annual World Happiness Cup of Nations should stop releasing the results in bits and pieces. The results have been eternally biased against...
  • WHAT MAKES A GREAT CUSTOMER EXPERIENCE? Customer experience is a driver to the success of a business. A business cannot exist without its customers, which is why businesses want to win over customers and more importantly...
  • NB: Note the highlighted part SPEED DOES NOT KILL, INDISCIPLINE DOES I need to set the record straight from the beginning. I come from a small village far away from Mochudi. I cannot say it...
  • Ditch the Strategies and Nurture the Processes After several weeks of inevitable procrastination, last week I finally made the long planned trip to some government office. I was to meet an important government official to be rendered...

WHAT MAKES A GREAT CUSTOMER SERVICE (PART II)

    WHAT MAKES A GREAT CUSTOMER SERVICE (PART II)

In our previous article, we discussed the importance of a great customer service experience. Today we delve deep to explore great customer service in a couple of businesses. EATERIES In

Read Full Article

Who wants to be bored at home?

    Who wants to be bored at home?

The people who organize, host and referee the annual World Happiness Cup of Nations should stop releasing the results in bits and pieces. The results have been eternally biased against

Read Full Article

WHAT MAKES A GREAT CUSTOMER EXPERIENCE?

    WHAT MAKES A GREAT CUSTOMER EXPERIENCE?

Customer experience is a driver to the success of a business. A business cannot exist without its customers, which is why businesses want to win over customers and more importantly

Read Full Article

NB: Note the highlighted part

    NB: Note the highlighted part

SPEED DOES NOT KILL, INDISCIPLINE DOES I need to set the record straight from the beginning. I come from a small village far away from Mochudi. I cannot say it

Read Full Article

Ditch the Strategies and Nurture the Processes

  Ditch the Strategies and Nurture the Processes

After several weeks of inevitable procrastination, last week I finally made the long planned trip to some government office. I

Read Full Article

https://en.wikipedia.org/wiki/Duma_Boko: FIXATION CONTINUES!

  https://en.wikipedia.org/wiki/Duma_Boko: FIXATION CONTINUES!

If someone who did not know Duma Boko read this wiki page about him, he/she would have a hard time

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Beware the children!

  Beware the children!

Political parties have a responsibility to ban wayward cubs from social media and send them to army-led boot camps to

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When corporate governance fails, the curse of the SME

  When corporate governance fails, the curse of the SME

One of the most common causes of failures for small to medium businesses is due to lapses in governance where

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WE NEED AN OMBUDSPEOPLE, ASAP!

  WE NEED AN OMBUDSPEOPLE, ASAP!

With the current President, we are an oligarchy of sorts. Power lies within a small group of people distinguished by

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How We Got and Stayed Here

  How We Got and Stayed Here

There is nothing new under the sun. This truth, like most things that matter in life, is stated in the

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