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Inteli Care: More Than Just A Repair Shop

Inteli Care: More Than Just A Repair Shop
April 10
12:07 2018

THATO CHUMA

By most measures, when people think of electronics repair shops, it is predominantly trust issues, little to no customer engagement, and a gamble at actually having your device fixed, which come to the fore.  Offering to revolutionize that, local entrepreneur Frank Tlhagwane started Inteli Care, a Botswana success story in the computer and phone repair industry.

As Tlhagwane continues to break the unending stereotype which cites that repair services are only handled well by foreigners, he mentions that his embrace for devices started during his high school days at St Joseph’s College, when he first explored Apple computers. “My love for Apple is really what got me interested. Now, look at where we are,” he chuckled. He says his interest in the field is a pairing of both enthusiasm for Apple products and his curious nature for fixing things.

For a repair shop, there’s a distinct air about the premises of Inteli Care which are located at Sebele Mall in Gaborone. With a professionalized touch, modern subtle sounds streaming through the office speakers and a team that is eager to help, Tlhagwane offers more than just repair or sale services. “I think what I had hoped to offer is great customer service. That was or is my value offer.  It was not something that was hard to think about, and I wanted the service to be as professional as possible because that is how you set yourself apart.”

We entered his office he describes as “just an office”, as he spends most of his time on the other side—the repair station. With over a decade in the industry, having worked for Apple Centre Botswana and Apple South Africa, Tlhagwane is one of only a handful of technicians in the country that can repair Apple devices.

Says Tlhagwane on the market: “I find it to be very interesting. We recently moved to a bigger space, and also, we have introduced drones to our offering. We collaborated with SkyTech, which is also a local company owned by Kemo Mason popularly known as Chrispin The Drummer.” Tlhagwane’s clients range from individuals to various corporates.

Quite humble about the impact he is making in the industry, he bares mention of mostly focusing on the job, not the applause. The gadget guru hinted about upcoming projects which they are yet to announce. “We are always looking to reinvent ourselves.”

Inteli Care also boasts a wall of happy customers who signed off their satisfaction with Tlhagwane’s industry standard repairs and fast turnaround times. “You are a lifesaver,” stated one comment.

To know more about the store, visit their Facebook page Inteli Care.

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