Standard Bank Group hosted a strategic update event via webcast for investors and analysts on 20 August. During the webcast, members of the Group Leadership Council outlined the Group’s 2025 Ambition and provide an update on its client segment and capability strategies and guidance on future financial targets.
Standard Bank has made significant structural changes to better serve clients, and as of this year is primarily organised into three client segments: Consumer and High Net Worth clients; Business and Commercial clients; and Wholesale clients. Each of the three Client Segments is equally supported by its Client Solutions, Engineering, and Innovation capabilities. These shifts have allowed the group to realise a more integrated and seamless delivery of financial services to our diverse customer base, reduce time and cost to serve, and to innovate more quickly and efficiently.
This operating structure will enable Standard Bank to transform from its current state as a trusted financial services provider across sub-Saharan Africa, to achieve its 2025 Ambition of being a platform business. By building out from its solid foundation in traditional financial services, the group will meet its clients on the digital platforms where they are shopping, socialising and doing business.
Standard Bank will accomplish this by driving or contributing to “ecosystems” – coordinated networks of participants and devices combining its own offerings with those of partners, enabling clients and producers to fulfil a broad range of needs seamlessly. For example, Standard Bank is currently partnering with agricultural input suppliers and wholesale crop purchasers to link Africa’s small farmers to global supply chains and markets – the OneFarm ecosystem. Standard Bank has identified and prioritised 10 ecosystems that it will drive or contribute to, including agriculture, that are closely adjacent to what it already does in traditional financial services, and where it can add value based on existing capacities and expertise.
Standard Bank’s three strategic priorities underpin everything it does, narrowing its focus and increasing the probability of executing quickly and with impact:
- Transform client experience: Standard Bank will aim to understand its clients as deeply and empathetically as it can, and then to use human skill and digital capacities to help meet their needs and to enable them to achieve their goals.
- Execute with excellence: Standard Bank will deliver innovative and cost-effective products and services itself and in partnership with others.
- Drive sustainable growth and value: Enabled by the first two strategic priorities, the group will deliver sustainable growth and value – to mean both ‘long-term’ and ‘environmentally and socially sustainable.’
CEO Sim Tshabalala said: “We have an almost 160-year history of serving clients and supporting economic development in Africa. Today, we are the largest financial services group on the continent, with powerful scale advantages and strengths. We will continue leveraging these advantages to defend and grow our current position in the market, while accelerating toward our 2025 Ambition of becoming a client-centric, digitally-enabled platform business that can compete and win in a world where competitive lines are constantly redrawn and constant innovation and reinvention is imperative to succeed.”